DATA-MOCCA: Data MOdel for Call Center Analysis. This document describes a data-model that has been developed in order to facilitate statistical analyses based on individual call data from a call center. The model will accommodate call centers consisting of either a single-node or of multi-nodes (i.e., with a multiplicity of logical and/or physical components).
Keywords for this software
References in zbMATH (referenced in 6 articles )
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